Forums/iPhone Games FAQs

Virtual City Playground®: Building Tycoon

Tatyana Markosian
posted this on August 16, 2012, 14:47

Question:  How can I request a refund for the purchase I didn’t receive?

Answer:    You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)

• Tap on the  “Report a Problem” link in the receipt.


Or you can do it following the next steps:

• Start iTunes on a Mac or a PC and open the Store

• Then click “Account” in the Quick Links section

• Log into your account if necessary

• Scroll down through the Purchase History

• Click on the arrow icon to the left of the purchased item

• On the next screen, click the “Report a Problem” button at the bottom

• Then click on the “Report a Problem” link where the purchase in question appears

• An online form will open in your default browser

• Choose the reason for the refund and press the “Submit” button.


Question:   I want to transfer my game progress to my new device. What should I do in this case?

Answer:     To transfer your game progress to another device, please back up your previous device data and restore it on your new device using iTunes. 

You will find more information about backing up your device data here: .

Notice that the game should be installed on your new device before you restore your backup on it.


Question:      I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?
Answer:        Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform. Sorry for the inconvenience.


Question:      The game takes too long to launch. What am I to do?

Answer:        Please keep in mind that the game goes in real time and it earns you credits and energy even when the app is minimized or closed. Trying to open the game your city works out what has happened during the time you were away and it might take some time to launch completely.
In case you´ve been waiting awhile and the application hasn´t launched, please contact our support team at and provide us with more detailed information concerning the issue you´ve faced:

  •     What device are you using to download the application?
  •     Did you try to reboot your device?
  •     What firmware version are you currently running on your device?
  •     Does your internet connection work correctly?

Any other details you consider worth mentioning are very welcomed.


Question:        The game doesn’t run after installation or shuts down during play. What am I to do?

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.


Question:      I would like to start a new city in Virtual City Playground. How can I do that?
Answer:        Unfortunately, there is no way you can start another city within the current application. In order to build a new one you need to delete your application and reinstall it. Thus, your progress will be lost and you will start working on another city. Sorry if the game feature has caused any kind of inconvenience for you.


Question:       I cannot post my achievements to Facebook. What should I do?

Answer:        When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.
Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists. Sorry for the inconvenience.


Question:      I want to listen to my own music during play on my iPhone. What should I do in this case?

Answer:        You can do it in the following way:

  1.     On the Home screen, locate and tap the icon “iPod”.
  2.     Choose the preferable music track.
  3.     Press the Home button.
  4.     On the Home screen, tap on G5’s game you would like to play.

Question:      I want to listen to my own music during play on my iPod Touch. What should I do in this case?

Answer:        You can do it in the following way:

  1.     On the Home screen, locate and tap the icon “Music”.
  2.     Choose the preferable music track.
  3.     Press the Home button.
  4.     On the Home screen, tap on G5’s game you would like to play.


Question:      I want to switch to another language in the game on my iPhone/iPod Touch. How can I do it?

Answer:        You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear (“Settings”).
  2. The Settings screen will appear. In the menu at the bottom you will see a subsection with the settings of the apps installed on your device. Tap on G5’s game which language you would like to change.
  3. On the right side select the option “Language”.
  4. On the next screen, select the language that you want the game to use. The option “Auto” is selected by default and makes the game use the system language set on your device.


Question:      My city credits disappear when I minimize or close the game. What should I do?

Answer:        We are terribly sorry for the inconvenience. Our Technical Team is aware of this problem and is currently working on fixing it. Please wait till the next update becomes available to overcome this problem. Thank you for your patience and understanding.


Question:      I don´t know how to build Oil Derrick or Plastic Factory. It tells me to build one but I can´t find it anywhere. What should I do?
Answer:        If you need to find an Oil Derrick and a Plastic Factory, please, tap the Build Tab, swipe the menu to the left and choose Cosmetics. You will find Dairy Farm, Recycling Plant, Oil Derrick, Grain Farm, Extract factory, Plastic Factory, Cosmetics Factory and Shopping Mall there.


Question:      I don’t receive new quests. What should I do?

Answer:        Please be informed that if you don’t get any new quests within 24 hours, it means that you’ve completed all available quests. You can continue playing game using diamonds to unlock the stuff for decorating and developing your city. With the nearest update we are going to prepare new quests where you can unlock the new stuff completing levels and quests step by step. 


Question:      The game doesn´t recognize that I have fulfilled the goal to add all houses to Dumpster´s route. What should I do?

Answer:        Please make sure all newly-built houses and Recycling Plant are added to the dumpster´s route. Keep in mind that your vehicle should be upgraded. If the problem persists, try to delete your trash-collector if any, sell and buy a dumpster again and assign its route through all houses. The issue should now be solved. We apologize for this inconvenience and will try to fix it in the nearest future.



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