Forums/iPad Games FAQs

Virtual City Playground® HD

Tatyana Zvyagintseva
posted this on August 24, 2012 20:58

Question:        My city credits disappear when I minimize or close the game. What should I do?

Answer:        We are terribly sorry for the inconvenience. Our Technical Team is aware of this problem and is currently working on fixing it. Please wait till the next update becomes available to overcome this problem. Thank you for your patience and understanding.

Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you  restart your device after installing a new application. To restart your  device, press and hold both Home and Power buttons for about 10 seconds  until the device restarts.

 

Question: I purchased the game but with recent Sync the game has vanished from my iPad. How can I restore it?
Answer: Start iTunes, go to iTunes Store, sign in with the same account you used to purchase the game. Find the game page in iTunes. Press “Buy”. If you purchased this game previously iTunes knows it and will offer you to re-download the game for free. Press “Yes”, download will start. Sync once the game is downloaded.

 

Question: I cannot download the game I purchased from my iPad. It keeps me waiting for a long, but without any result. What should I do in this case?
Answer: Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1.     Start iTunes.
  2.     Go to iTunes Store.
  3.     Sign in with the same account you used to purchase the game.
  4.     Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  5.     Press “Yes”, download will start.
  6.     Sync once the game is downloaded.

In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.

 

Question: I cannot download the game I purchased from my PC. It keeps me waiting for a long, but without any result. What should I do in this case?
Answer: Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1.     Start iTunes.
  2.     Go to iTunes Store.
  3.     Sign in with the same account you used to purchase the game.
  4.     Choose the option “Downloads”.
  5.     Delete the current loading.
  6.     Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  7.     Press “Yes”, download will start.
  8.     Sync once the game is downloaded.

In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.

 

Question: I don´t know how to build Oil Derrick or Plastic Factory. It tells me to build one but I can´t find it anywhere. What should I do?
Answer: If you need to find an Oil Derrick and a Plastic Factory, please, tap the Build Tab, swipe the menu to the left and choose Cosmetics. You will find Dairy Farm, Recycling Plant, Oil Derrick, Grain Farm, Extract factory, Plastic Factory, Cosmetics Factory and Shopping Mall there.

 

Question: I don’t receive new quests. What should I do?
Answer: Please be informed that if you don’t get any new quests within 24 hours, it means that you’ve completed all available quests. You can continue playing game using invests points to unlock the stuff for decorating and developing your city. With the nearest update we are going to prepare new quests where you can unlock the new stuff completing levels and quests step by step. You can receive invest points as a reward for completing levels or you can buy invest points.

 

Question: I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?
Answer: Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.Sorry for the inconvenience.

 

Question: I didn´t receive the invest points I´ve purchased from within the app. What should I do?
Answer: Sometimes it takes awhile to deliver invest points to your game. Please wait some time and make sure your internet connection is stable enough for that procedure. Please be informed that some of our players do experience this problem and our Technical Team is working on fixing it. Sorry for the inconvenience.
You are very welcomed to contact our Support Team with the detailed description of your issue that would be very helpful in its resolving in the fastest way possible. Thank you for your assistance in advance.

 

Question: The game takes too long to launch. What am I to do?
Answer: Please, keep in mind that the game goes in real time and it earns you credits and energy even when the app is minimized or closed. Trying to open the game your city works out what has happened during the time you were away and it might take some time to launch completely.
In case you´ve been waiting awhile and the application hasn´t launched, please contact our support team at support@g5e.com and provide us with more detailed information concerning the issue you´ve faced:

  1. What device are you using to download the application?
  2. Did you try to reboot your device?
  3. What firmware version are you currently running on your device?
  4. Does your internet connection work correctly?

Any other details you consider worth mentioning are very welcomed.

 

Question: The game doesn´t recognize that I have fulfilled the goal to add all houses to Dumpster´s route. What should I do?
Answer: Please make sure all newly-built houses and Recycling Plant are added to the dumpster´s route. Keep in mind that your vehicle should be upgraded. If the problem persists, try to delete your trash-collector if any, sell and buy a dumpster again and assign its route through all houses. The issue should now be solved. We apologize for this inconvenience and will try to fix it in the nearest future.

 

Question: I would like to start a new city in Virtual City Playground. How can I do that?
Answer: Unfortunately, there is no way you can start another city within the current application. In order to build a new one you need to delete your application and reinstall it. Thus, your progress will be lost and you will start working on another city. Sorry if the game feature has caused any kind of inconvenience for you.

 

Question: I cannot post my achievements to Facebook. What should I do?
Answer: When posting an achievement, you should leave a comment or fill in a couple of words in "What?s on your mind" box. After that the achievement should be posted to your wall.
Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience.

 

Question: I have installed the game on my iPad but it won´t open. I am playing the game in Swedish/Dutch. What should I do?
Answer: If you are using Swedish or Dutch on your device, the difficulties you experience may arise in case the language of the application is set "Auto". It is highly recommended that you switch to any of 11 available languages supported by the application instead of "Auto" and the game will run smoothly.
You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear ("Settings").
  2. The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. Tap on G5's game which language you would like to change.
  3. On the right side select the option "Language".
  4. On the next screen select the language that you want the game to use. The option "Auto" is selected by default and makes the game use the system language set on your device.

After that you need to restart the application.
To restart the application (firmware 4.x), please do the following:

  1. Click Home button 2 times in order to call the multitasking panel.
  2. Mark the application and remove it from the multitasking panel.
  3. Start the application again on your dashboard.

If you are using earlier firmware versions, simply tap the game icon on your dashboard again.

Our technical support team is currently working on the update that is going to fix this problem. We apologize for the inconvenience this issue has caused to you.

 

Question: I want to switch to another language in the game on my iPhone/iPod Touch. How can I do it?
Answer: You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear (“Settings”).
  2. The Settings screen will appear. In the menu at the bottom you will see a subsection with the settings of the apps installed on your device. Tap on G5’s game which language you would like to change.
  3. On the right side select the option “Language”.
  4. On the next screen, select the language that you want the game to use. The option “Auto” is selected by default and makes the game use the system language set on your device.

 

Question: I want to listen to my own music during play on my iPad.

Answer: You can do it in the following way:

  1. On the Home screen, locate and tap the icon "iPod".
  2. Choose the option "Music".
  3. Choose the preferable music track.
  4. Press the Home button.
  5. On the Home screen, tap on G5’s game you would like to play.
 
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