Forums/iPhone Games FAQs

The Mystery of the Crystal Portal

Karina Kasparyants
posted this on August 30, 2012, 21:55

Question:        I want to transfer my game progress to my new device. What should I do in this case?

Answer:        To transfer your game progress to another device, please back up your previous device data and restore it on your new device using iTunes. 

You will find more information about backing up your device data here: http://support.apple.com/kb/HT1766?viewlocale=en_US .

Notice that the game should be installed on your new device before you restore your backup on it.

 

Question: My game won’t start anymore. When I try to open the app, it crashes. What should I do?

Answer: We are terribly sorry for the inconvenience. Please, try reinstalling your app. You can do that in the following way;

  1. Delete the app.
  2. Start iTunes.
  3. Go to iTunes Store.
  4. Sign in with the same account you used to purchase the game.
  5. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  6. Press “Yes”, download will start.
  7. Sync once the game is downloaded.

Our Technical Team is currently working on fixing it. Hopefully it will be fixed in the nearest future.Thank you for your patience and understanding.

 

Question: I want to listen to my own music during play on my iPhone. What should I do in this case?

Answer: You can do it in the following way:

  1. On the Home screen, locate and tap the icon “iPod”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.

 

Question: I want to listen to my own music during play on my iPod Touch. What should I do in this case?

Answer: You can do it in the following way:

  1. On the Home screen, locate and tap the icon “Music”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.

 

Question: I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?

Answer: Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.

Sorry for the inconvenience.

 

Question: I was charged twice. What should I do?

Answer: Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free. For any kind of replacing/payment issue, you should contact Apple Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question: I cannot post my achievements to Facebook. What should I do?

Answer: When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.

Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.

Sorry for the inconvenience.

 

Question: I cannot see an object because it appears behind the menu button. What should I do in this case?

Answer: Use pinch to zoom in and out. You can reach all objects with the full zoom - the game is designed to be played actively using the zoom feature.

 

 

Question: I wish to restart the puzzle minigame. What am I to do?

Answer: There is a reset option for every puzzle. You can reset any minigame in the following way: in the Secret Room, tap the Menu button, then select “Reset” and confirm that you wish to reset this puzzle. You won’t have to replay the game before the Secret Room.

 

 

Question: I cannot complete the Japan Puzzle. What am I to do?

Answer: Click this link Japan Puzzle Solution to see the solution.

 

 

Question: I cannot complete The Swiss Alps Puzzle. What am I to do?

Answer: Click this link The Swiss Alps Puzzle Solution to see the solution.

 

 

Question: I cannot complete the Guatemala Puzzle. What am I to do?

Answer: Click this link Guatemala Puzzle Solution to see the solution.

 

 

Question: I cannot complete the Africa Puzzle. What am I to do?

Answer: Click this link Africa Puzzle Solution to see the solution.

 

 

Question: I cannot complete the Russia Puzzle. What am I to do?

Answer: Click this link Russia Puzzle Solution to see the solution.

 

 

Question: I cannot complete the America Puzzle. What am I to do?

Answer: Click this link America Puzzle Solution to see the solution.

 

 

Question: I am stuck and don’t know what to do to move further. What am I to do?

Answer:  Check out tips & tricks here (SPOILER ALERT!), they are written for PC version, but apply to the iPhone version as well .

 

Question: I feel like I'm stuck in Africa. I cannot access the airfield. What am I to do?

Answer: (Spoiler alert!) To go to the airfield, you need to find and tap the lever base in the Hut area. Before you can access the lever base, you must discover four key objects within the hut. After the dialogue appears, airfield area will be unlocked.

(also look at the screenshot)

 

 

Question: I want to switch to another language in the game on my iPhone/iPod Touch. How can I do it?

Answer: You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear (“Settings”).
  2. The Settings screen will appear. In the menu at the bottom you will see a subsection with the settings of the apps installed on your device. Tap on G5’s game which language you would like to change.
  3. On the right side select the option “Language”.
  4. On the next screen, select the language that you want the game to use. The option “Auto” is selected by default and makes the game use the system language set on your device.

 

 

Question: I cannot download the game I purchased from my iPhone/iPod Touch. It keeps me waiting for a long, but without any result. What should I do in this case?

Answer: Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  5. Press “Yes”, download will start.
  6. Sync once the game is downloaded.

In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.

 

 

Question: The game doesn’t run after installation or shuts down during play. What am I to do?

Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.

 

 

Quesion: I purchased the game but with recent Sync the game has vanished from my iPhone (or iPod touch). How can I restore it?

Answer: Start iTunes, go to iTunes Store, sign in with the same account you used to purchase the game. Find the game page in iTunes. Press “Buy”. If you purchased this game previously iTunes knows it and will offer you to re-download the game for free. Press “Yes”, download will start. Sync once the game is downloaded.

 

 

Question: I cannot download the game I purchased from my PC. It keeps me waiting for a long, but without any result. What should I do in this case?

Answer: Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Choose the option “Downloads”.
  5. Delete the current loading.
  6. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  7. Press “Yes”, download will start.
  8. Sync once the game is downloaded.


In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.

 

 
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