Forums/iPad Games FAQs

The Secret Society® – Hidden Mystery

Maria Mykhailovska
posted this on November 20, 2012, 13:36

Question:  When I try to visit a friend or send them a gift, I get an error message " Please wait" and after a while I get a message "Failed to connect to the server". What should I do?

Answer: We would like to inform you that our Technical Team has managed to fix the issue and the server is now up and running. Our team at G5 is thankful for your patience and understanding.

 

Question: I have purchased Christmas balls needed for researching the Wonder Shop location, but they were not delivered to the game. What should I do?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

 

Question: My game freezes every time I see the offer to purchase 150 Seeker's Eyes. What should I do?

Answer: Please be informed that the problem is now isolated and fixed. You may need to restart the app to ensure the best performance of the game.

 

Question: The event “Social Events” has disappeared from my game. What should I do?

Answer: Please be informed that our Technical Team is aware of this issue and they are working on fixing it as quickly as possible. Please avoid reinstalling the app in the meantime, as your game progress and purchased items will be lost.

Thank you for your patience.

 

Question:  When I try to visit a friend or send them a gift, I get an error message " Please wait" and after a while I get a message "Failed to connect to the server". What should I do?

Answer: Please be informed that our Technical Team is aware of the issue and they are working on fixing it as quickly as possible. Thank you for your patience.

Please avoid reinstalling the app, as your game progress and purchased items will be lost.

 

Question: I try to download the update for my game but it fails. What should I do?

Answer: Please be informed that our Technical Team is aware of the issue and they are working on fixing it as quickly as possible. 

It will be extremely helpful if you contact us via support@g5e.com and specify the following details so that we could speed up the investigation:

- What is your device model?

- What Store have you installed the game from?

- Did you get the message encouraging you to install the update for your app? 

Please avoid reinstalling the app, as your game progress and purchased items will be lost.

 

Question:  After updating my device to iOS 9, the game will not open. What should I do?

Answer:    Please be informed that our Technical Team is aware of the issue and they are working on fixing it as quickly as possible. Please avoid reinstalling the app in the meantime, as your game progress and purchased items will be lost.

Thank you for your patience and understanding while we are working on fixing this problem.

   

Question: How can I request a refund for the purchase I didn’t receive?

Answer: You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)

• Tap on the  “Report a Problem” link in the receipt.

 

Or you can do it following the next steps:

• Start iTunes on a Mac or a PC and open the Store

• Then click “Account” in the Quick Links section

• Log into your account if necessary

• Scroll down through the Purchase History

• Click on the arrow icon to the left of the purchased item

• On the next screen, click the “Report a Problem” button at the bottom

• Then click on the “Report a Problem” link where the purchase in question appears

• An online form will open in your default browser

• Choose the reason for the refund and press the “Submit” button.

 

Question: I can't download the new update on my device. It says that I need the iOS 7.0 update version. I'm currently running iOS 6.0 version. What should I do?

Answer: Please be informed that we are always striving to improve our games and new game features are becoming more and more demanding of system requirements. Please note that starting from the 1.17 game version the game requires iOS 7.0 version or later.

 

Question:        I want to transfer my game progress to my new device. What should I do in this case?

Answer:        To transfer your game progress to another device, please back up your previous device data and restore it on your new device using iTunes. 

You will find more information about backing up your device data here: http://support.apple.com/kb/HT1766?viewlocale=en_US .

Notice that the game should be installed on your new device before you restore your backup on it.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

  

Question:  Where can I find Unicorn Blood?

Answer: Please be informed that you can find Unicorn Blood in Witch's Hut starting from the Detective level or you can get it as a gift from a friend.

 

Question: I need to get Carrots to research Illusionist's Room. What should I do?

Answer: Please note that you can find carrots in the Eastern Bazaar picture, you can get them as a reward for completing certain collections, you can get them as a gift or you can purchase them.

 

Question: How can I help my Friends?

Answer: You can send gifts to your Friends, charge their statuettes and give Hints to them on different locations.

 Keep in mind that you can give a Hint to your friend in the following way:

1. Go to Friends menu. Tap Friends tab.

2. Choose a Friend you would like to visit and tap Visit.

3. Tap any magic picture available.

4. Confirm your choice in the screen that appears.

 

You can also send gifts to your friends in the following way:

1. Tap "Friends".

2. Tap "Send a gift".

3. You will see your friend's wish list at the top of the screen. You can choose any item from your inventory below and send it.

 

Please follow the steps below to charge statuettes for your Friend:

1. Go to Friends menu. Tap Friends tab.

2. Choose a Friend you would  like to visit and tap Visit.

3. Tap the statuette you would like to charge.

4. Confirm your choice in the screen that appears.

 

Question: What does hiring a Friend mean? How do I hire a Friend?

Answer: Please note that the Friend you’re hiring  will help you in the next location you will open. Every player has randomly been given a profession and it influences the way this player can help you. You can check your Friends' professions under their info tab. Keep in mind that you can hire any friend once a day for free.  As your Reputation grows, you can "hire" more Friends to help you in different locations.

To hire a Friend please tap the Hire button on the player’s avatar in the Friend’s tab.

 

Question: I can’t find an item at the location indicated in its description! The item is not displayed in To be Found Tab. What should I do?

Answer: Please be informed that on different mastering levels there are different lists with objects to find. The item you are concerned about can be found at the same location but with higher level of mastering. Please continue playing the game and you will find the item.

 

Question: Where can I find Fireflies to play the Night Garden location?

Answer: Please be informed that you can find Fireflies in the Palatial Office picture. You also get them as a reward for visiting your Friend’s game once a day and from Friendliness statuette.

 

Question: I used Weights and it didn't restore my energy! What should I do?

Answer: Please be informed that Weights are not meant to increase your energy level as they restore Strength. Note that as you tap any item in your inventory a small screen appears describing the item itself and its purpose in the game.

 

Question: What are Strength and Reputation used for?

Answer: Please note that Strength is similar to Energy required for performing actions in your Friend's game. You can charge statuettes for your friends or leave them Hints in different locations. For each action you get +10 points to your Reputation which displays the level of your social activity. As your Reputation grows, you can "hire" more Friends to help you in different locations.

 
Question:     The game doesn’t run after installation or shuts down during play.

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.

 
   
Question:     I was charged twice. What should I do?

Answer:    For any kind of replacing/payment issue, you should contact Apple Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question:     I cannot post my achievements to Facebook. What should I do?
Answer:       When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.

Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience. 

 
Question:     I want to switch to another language in the game on my iPad but I don't know how to do it.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear ("Settings").
  2. The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. Tap on G5's game which language you would like to change.
  3. On the right side select the option "Language".
  4. Press the Home button.
  5. On the next screen select the language that you want the game to use. The option "Auto" is selected by default and makes the game use the system language set on your device.
 
 
Question:     I want to listen to my own music during play on my iPad.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon "iPod".
  2. Choose the option "Music".
  3. Choose the preferable music track.
  4. Press the Home button.
  5. On the Home screen, tap on G5’s game you would like to play.

 

 
Topic is closed for comments