Lost Souls: Enchanted Paintings HD

Question: I cannot get this game to run in the language I need. What should I do?

Answer: Please follow the next steps to change the language of the game:
• Close the game application and remove it from running in the background.
• On the Home screen of your device, locate and tap the icon with an image of a gear ("Settings"). 
• The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. 
• Swipe down and find the game which language you would like to change (Lost Souls). 
• On the right side tap on the option "Language". 
• Select the language that you want to use in the game. 
• Press the Home button. 
• Restart the game application to apply the changes.

 

Question: How can I restart the application?

Answer: You can restart the application in the following way: 
• Press Home button twice and all multitasking apps will appear 
• Swipe up the app you want to remove from running in the background 
• Press Home button again to go back to the desktop and launch the application.

 

Question:        I want to transfer my game progress to my new device. What should I do in this case?

Answer:        To transfer your game progress to another device, please back up your previous device data and restore it on your new device using iTunes. 

You will find more information about backing up your device data here: http://support.apple.com/kb/HT1766?viewlocale=en_US .

Notice that the game should be installed on your new device before you restore your backup on it.

 

Question:        I’m stuck in the Cabinet location in the first Chapter. I have a key in my inventory, but when I try to open the door using it, the game tells me it does not work. How can I open the door?
Answer:       
We apologize for the inconvenience this issue has caused to you.
Please perform the following steps to open the door:

  • Tap on the door.
  • Don’t drag the key to the keyhole, just tap on the key to take it from your inventory and tap exactly on the keyhole to put the key in it.
  • Tap on the key to turn it.
  • Tap on the doorknob and the door will open.



Question:       
How can I open Strategy Guide?
Answer:       
You can open Strategy Guide in the following way:

  1. Start the game.
  2. Tap “Play” in the Main Menu.
  3. Tap on a chapter to open it.
  4. Tap on the Menu button.
  5. A window will appear and you will find Strategy Guide in the bottom of this window.
  6. Tap on Strategy Guide.

 

Question:     The game doesn’t run after installation or shuts down during play.

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.

 
 
Question:     I purchased the game but with recent Sync the game has vanished from my iPad. How can I restore it?

Answer:       Start iTunes, go to iTunes Store, sign in with the same account you used to purchase the game. Find the game page in iTunes. Press "Buy". If you purchased this game previously iTunes knows it and will offer you to re-download the game for free. Press "Yes", download will start. Sync once the game is downloaded.

 
 
Question:     I cannot download the game I purchased from my iPad. It keeps me waiting for a long, but without any result.

Answer:       Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Choose the option “Downloads”.
  5. Delete the current loading.
  6. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  7. Press “Yes”, download will start.
  8. Sync once the game is downloaded.
In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.
 
 
Question:     I cannot download the game I purchased from my PC. It keeps me waiting for a long, but without any result.

Answer:       Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Choose the option “Downloads”.
  5. Delete the current loading.
  6. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  7. Press “Yes”, download will start.
  8. Sync once the game is downloaded.
In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.
 
 
Question:     I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?

Answer:       Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.
Sorry for the inconvenience.

 
 
Question:     I was charged twice. What should I do?

Answer:       Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free. For any kind of replacing/payment issue, you should contact Apple Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question:     I cannot post my achievements to Facebook. What should I do?

Answer:       When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.

Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience.

 
 
Question:     I unlocked the full adventure but after syncing my device to iTunes the game asked me to purchase the in-app once again. What am I supposed to do?

Answer:       App Store memorizes the purchase of the in-app as well as the purchase of the application. If you wish to install the full version of the application on a new device, reinstall the application etc., remember that iTunes will recognize the application without in-app purchases. All you need to do is to unlock the full adventure on your device once again.

If you have already purchased the in-app, you can always unlock the full adventure from the same account for free.

You can do it in the following way:

  1. Install the application.
  2. Launch the game on your device.
  3. In the Main menu of the game tap on "Upgrade Now", then "Buy Now". If you have already bought the full game unlock, iTunes knows it and will offer you to download it again for free. Right after you have tapped on the "Buy" button, you will see the notification: "You've already purchased this. Tap "OK" to download it again for free".
  4. Tap "OK". Wait until you see the notification: "Thank you. Your purchase was successful."
 
 
Question:     I want to switch to another language in the game on my iPad but I don't know how to do it.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear ("Settings").
  2. The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. Tap on G5's game which language you would like to change.
  3. On the right side select the option "Language".
  4. Press the Home button.
  5. On the next screen select the language that you want the game to use. The option "Auto" is selected by default and makes the game use the system language set on your device.
 
 
Question:     I want to listen to my own music during play on my iPad.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon "iPod".
  2. Choose the option "Music".
  3. Choose the preferable music track.
  4. Press the Home button.
  5. On the Home screen, tap on G5’s game you would like to play.
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