The Island Castaway®: Lost World™

Question: I cannot launch the game. What should I do?

Answer: If you are having problems opening the game, please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible. 

 

Question: How can I request a refund for the purchase I didn’t receive?

Answer: You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)

• Tap on the  “Report a Problem” link in the receipt.

 

Or you can do it following the next steps:

• Start iTunes on a Mac or a PC and open the Store

• Then click “Account” in the Quick Links section

• Log into your account if necessary

• Scroll down through the Purchase History

• Click on the arrow icon to the left of the purchased item

• On the next screen, click the “Report a Problem” button at the bottom

• Then click on the “Report a Problem” link where the purchase in question appears

• An online form will open in your default browser

• Choose the reason for the refund and press the “Submit” button. 

 

 Question:     I was charged twice. What should I do?

Answer:    For any kind of replacing/payment issue, you should contact Apple Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question:  I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer:  In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:

  • Tap the 'Friends' icon at the bottom of the screen on your main game board.
  • In a new window tap 'My Profile' in the very bottom of the screen.
  • Tap 'Change Player' in order to log in with your Player Name and password you used in your game.
  • Tap 'Sign in' to confirm the changes.

 

Question:     The game doesn’t run after installation or shuts down during play.

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, hold down the Sleep/Wake button until the slider appears. Slide your finger across the slider to turn off iPad.

To turn iPad back on, hold down the Sleep/Wake button until the Apple logo appears.

 

Question:     I want to switch to another language in the game on my iPad but I don't know how to do it.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear ("Settings").
  2. The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. Tap on G5's game which language you would like to change.
  3. On the right side select the option "Language".
  4. Press the Home button.
  5. On the next screen select the language that you want the game to use. The option "Auto" is selected by default and makes the game use the system language set on your device.
  
Question:     I want to listen to my own music during play on my iPad.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon "iPod".
  2. Choose the option "Music".
  3. Choose the preferable music track.
  4. Press the Home button.
  5. On the Home screen, tap on G5’s game you would like to play.
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