Supermarket Mania® Journey

 

Question: The progress of my game is not being saved since the Halloween Event ended. What should I do?

Answer: Please be informed that our Technical Team is aware of this issue, and they are working to fix it as quickly as possible. We will keep you updated on this matter via our help desk and notify you by email. We sincerely apologize for the inconvenience and appreciate your patience.

 

Question: How can I request a refund for the purchase I didn’t receive?

Answer: You can request a refund for your purchase in the following way:

  • Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)
  • Tap on the  “Report a Problem” link in the receipt.

 

Or you can do it following the next steps:

  • Start iTunes on a Mac or a PC and open the Store
  • Then click “Account” in the Quick Links section
  • Log into your account if necessary
  • Scroll down through the Purchase History
  • Click on the arrow icon to the left of the purchased item
  • On the next screen, click the “Report a Problem” button at the bottom
  • Then click on the “Report a Problem” link where the purchase in question appears
  • An online form will open in your default browser
  • Choose the reason for the refund and press the “Submit” button. 

 

Question:     I want to transfer my game progress to my new device. What should I do in this case?

Answer:        To transfer your game progress to another device, please back up your previous device data and restore it on your new device using iTunes. 

You will find more information about backing up your device data here: http://support.apple.com/kb/HT1766?viewlocale=en_US .

Notice that the game should be installed on your new device before you restore your backup on it.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

 

Question:     The game doesn’t run after installation or shuts down during play.

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.
  

Question:     I was charged twice. What should I do?

Answer:    For any kind of replacing/payment issue, you should contact Apple Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

 Question:     I cannot post my achievements to Facebook. What should I do?

Answer:       When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.

Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience. 

 

Question:     I want to switch to another language in the game on my iPad but I don't know how to do it.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear ("Settings").
  2. The Settings screen will appear. In the side menu on the left you will see a subsection with the settings of the apps installed on your device. Tap on G5's game which language you would like to change.
  3. On the right side select the option "Language".
  4. Press the Home button.
  5. On the next screen select the language that you want the game to use. The option "Auto" is selected by default and makes the game use the system language set on your device.

  

Question:     I want to listen to my own music during play on my iPad.

Answer:       You can do it in the following way:

  1. On the Home screen, locate and tap the icon "iPod".
  2. Choose the option "Music".
  3. Choose the preferable music track.
  4. Press the Home button.
  5. On the Home screen, tap on G5’s game you would like to play. 

 

 
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