Bigfoot: Hidden Giant

Question: I can't open the briefcase at the laboratory! Can you help?
Answer: Please follow the instruction below to solve the briefcase puzzle:

  1. Find a sheet of paper with three chemical elements.
  2. Tap the briefcase.
  3. Match elements on the paper with periodical table of the elements.
  4. Enter the atomic weights from left to right, regardless of row, into the lock (Oxygen, Helium, Bromine 8-35-2).

Question:     I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?
Answer:       Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.
Sorry for the inconvenience.


Question:     I was charged twice. What should I do?
Answer:       In case you´ve purchased the full content of the game, all the subsequent unlocks after the reinstallation or installation on the another device from the same account will be done for free. You will be asked to buy unlock from within the game but Google Play memorizes you've already made a purchase and won't withdraw your money.
In case you´ve been charged twice for the same game´s unlock, please contact our support team at support@g5e.com and provide us with the information on both orders:
What are the exact dates of your orders?
What are the numbers of your Google orders?
Please, specify the name of the credit card owner.


Question:     What does the abbreviation "SKR" mean, while buying game’s unlock?
Answer:        Please, be informed that while buying game’s unlock you will see the abbreviation "SKR" which means Swedish Krona. Be sure to contact your bank representative to obtain more accurate information concerning the rate of exchange.


Question:     The game force closes. What am I to do?
Answer:       Please try to restart the application. You can do it in the following way:

  • Tap on "Settings" on your top screen.
  • Choose "Applications".
  • Go to "Manage applications".
  • Choose the game you need.
  • Tap "Force stop" button.
  • Tap "Back".
  • Start the game once more.

If the application’s restart doesn’t help, try to reinstall the application.
First you should uninstall the application. You can do it in the following way:

  • Click on "Settings".
  • Choose "Applications".
  • Go to "Manage apps ".
  • Choose the application you need.
  • Click "Uninstall".

Then you are to reinstall the application. Follow the instruction to do this:

  • Find the application on Google Play.
  • Click on "Install".
  • Click on "Accept permission".
  • Ok, install.

You will see the message: "Waiting for downloading and installing".
The game will appear in the folder "Applications".
Also you can open the game from the market, clicking "Open", when it finishes downloading successfully.
If the problem recurs, please, state the name of the game, platform and device you are playing on to fill in the form at http://www.g5e.com/support which is the easiest way of describing the problem, or drop us a line at support@g5e.com. It would be helpful if you specify your last steps in the game before the issue occurred. In case the problem has something to do with passing of the level, the number or the name of the latter will be very appreciated. Additional information will help us process your complaint in the promptest way possible and provide an answer right away.


Question:     I am trying to purchase the full game but when I click "buy" it says "request pending" but it hadn't downloaded yet. What am I to do?
Answer:       Please wait for some time. Order processing needs additional term. In case the problem persists after waiting for some time please contact Google Play Help Center directly. We understand the inconvenience of this issue, though we are afraid the problem you have faced is not caused by the application itself and has to do with purchasing apps from Android Market. Please, be informed that handling orders with Android Market applications is out of control of G5 Entertainment.


Question:     I cannot download the application. It keeps saying “Download unsuccessful”. What should I do?
Answer:       If you receive a "Download unsuccessful" message when attempting to download an application, try the following troubleshooting steps to resolve the issue:
Restart your phone and then try downloading the app again.
Check if your internet connection is stable (contact your mobile service provider if you aren't connected).
Try downloading the application again after a while.
In case you still download the application, you need to contact Google Play Support, as the problem is not likely caused by the application and should be forwarded to the Google Play Support which is in charge of suchlike issues.


Question:     I want to download and install application on my device. What I am to do?
Answer:       It's easy to download and install items from Android Market to your device; please follow these steps:
Select the item you want to install. The item details screen appears. Read more about the item and its developer on this screen.
If you want to install the item, select either the FREE button, or for paid apps, select the price of the app.
Press OK to accept the permissions for the app.
If you’ve selected a free app, then the item will start downloading immediately.
If you’ve selected a paid app, you may be asked to sign in to an additional Google account. Sign in and select ‘Purchase now’ if you want to proceed. Step through the purchase screens.


Question:     How do I get the full content of the game?
Answer:       Please be informed that the new content is not a separate application, it is a feature of the game that allows you to buy full version of the game from within the app. After you´ve played through the free version you can always go back to the Main Menu of the game to unlock the full version by hitting the "Buy full game" button. You can decide whether you want to unlock the full content or you can play the free version all over again. You don´t need to enter Google Play, you can do it from within the application. New levels will appear in your installed game after you unlock a new content. Just continue playing and you´ll be able to play from the moment you´ve stopped.
After successful unlock the "Buy full game" button will disappear in the Main menu.


Question:     I´ve downloaded the app from Google Play and after I launched it, it keeps on Splash screen saying "downloading game data" with progress bar. Why does it happen?
Answer:      Once you´ve downloaded the game from Google Play and launched on the device, it starts downloading additional game data. Downloading game data is a process of resuming additional data. We use downloading game data because there are game´s size restrictions on Google Play. Also there is limit on some devices in size of downloading data. We want every customer to play our games in best quality regardless the device they use. Our games provide a good set of hi-res graphics that´s why downloading game data may take some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection or a high-speed data plan. Also you need to have enough memory on your device for successful downloading game data.


Question:     Downloading process takes much time, progress bar doesn´t move. I think its stuck. What am I to do?
Answer:       In rare cases depending on connection stability downloading process may stuck. Check your Internet connection, probably you are out of Wi-Fi zone or the speed has become too slow. In case everything is ok with Internet connection try to restart downloading game data.
If the game stopped downloading, you may try to force stop this downloading.
You can do it in the following way:

  • Tap on "Settings" on your top screen.
  • Choose "Applications".
  • Go to "Manage applications".
  • Choose the game you need.
  • Tap on "Force close" button.

Also it is recommended that you clear data of the application and uninstall it.
You can do it in the following way:

  • Tap on "Settings" on your top screen.
  • Choose "Applications".
  • Go to "Manage applications".
  • Choose the game you need.
  • Tap on "Clear data" button, then "Uninstall".

Then you are to reinstall the application. Follow the instruction to do this:

  • Find the application on Google Market.
  • Tap on "Install".
  • Tap on "Accept permission".
  • Choose "OK", " Install".
  • You will see the message: "Your item will be downloaded".
  • The game will appear in the folder "Applications".


Question:     How can I speed up downloading game data?
Answer:       Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for downloading game data or a high-speed data plan. While choosing data plan also point out its included traffic amount. Our games provide a good set of hi-res graphics that´s why downloading game´s data size may be large. It´s preferable to use unlimited data plan or plan with lots of traffic included in it.


Question:     I experience problems with download or installation of the application. What should I do?
Answer:       If you´re having problems with downloads or installs, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play issues are not connected with our games and are to be resolved by Google Play support specialists.


Question:     I experience problems with accessing Google Play. What should I do?
Answer:       If you´re having problems with Google Play access, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Android Market issues are not connected with our games and are to be resolved by Google Play support specialists.


Question:     I have questions regarding Payment/Google Checkout. What should I do?
Answer:       If you´re having problems with refunds or payments, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Android Market issues are not connected with our games and are to be resolved by Google Play support specialists.


Question:     I experience problems with finding applications. What should I do?
Answer:       If you´re having problems with finding applications, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play issues are not connected with our games and are to be resolved by Google Play support specialists.

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