The Mystery of the Crystal Portal

Question: I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?

Answer: Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.

Sorry for the inconvenience.

 

Question: I am stuck and don´t know what to do to move further.

Answer: Check out tips & tricks here (SPOILER ALERT!), they are written for PC version, but apply to the Mac version as well.

 

 

Question: I was charged twice. What should I do?

Answer: Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free.
If you have been charged twice for the unlock of the same application from the same account, please, contact Mac App Store Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question: I wish to restart the puzzle minigame. What am I to do?

Answer: There is a reset option for every puzzle. You can reset any minigame in the following way: in the Secret Room, tap the Menu button, then select "Reset" and confirm that you wish to reset this puzzle. You won´t have to replay the game before the Secret Room.

 

Question: I cannot complete the Japan Puzzle. What am I to do?

Answer: Click this link Japan Puzzle Solution to see the solution.

 

Question: I cannot complete The Swiss Alps Puzzle. What am I to do?

Answer: Click this link The Swiss Alps Puzzle Solution to see the solution.

 

Question: I cannot complete the Guatemala Puzzle. What am I to do?

Answer: Click this link Guatemala Puzzle Solution to see the solution.

 

Question: I cannot complete the Africa Puzzle. What am I to do?

Answer:  Click this link Africa Puzzle Solution to see the solution.

 

Question: I cannot complete the Russia Puzzle. What am I to do?

Answer: Click this link Russia Puzzle Solution to see the solution.

 

Question: I cannot complete the America Puzzle. What am I to do?

Answer: Click this link America Puzzle Solution to see the solution.

 

Question:I feel like I´m stuck in Africa. I cannot access the airfield. What am I to do

Answer: (Spoiler alert!) To go to the airfield, you need to find and tap the lever base in the Hut area. Before you can access the lever base, you must discover four key objects within the hut. After the dialogue appears, airfield area will be unlocked.

 (also look at the screenshot)

 

 

Question: Where can I find the folder with save files for the game?

Answer: You can find the folder with save files in the following way:

  1. Open the folder "Finder" on your Dock.
  2. Choose the user's name.
  3. Open the folder "Library".
  4. Find the folder with the Application name containing your save files.

 

Question: I encounter difficulties with launching the game from the account with restricted rights. What should I do?

Answer: You can try to add xpromo.g5e.com in the list of unrestricted websites.

You can follow the instruction below:

  1. Go to System Preferences.
  2. Select Parental Controls.
  3. Sign in the user name and password.
  4. Click on "Website Restrictions".
  5. Select "Allow access to only these websites".
  6. Add xpromo.g5e.com to the list.
  7. Press "OK" and start the game once again.

Please, have a look at the screenshot with a Parental Controls screen.

 

Question: I want to switch to another language in the game on my MAC. How can I do it?

Answer: Please pay attention that our games run on the language selected in system.
To change one language for another you want follow the instruction:

  1. Choose "System Preferences" in dock (icon with gears).
  2. Click on "Languages and text".
  3. Choose the language you want and move it to the top of the column.

 

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