The Secret Society® – Hidden Mystery

Question: When I try to visit a friend or send them a gift, I get a message " Please wait" and after a while, I get an error message "Failed to connect to the server". What should I do?

Answer: Please be informed that our Technical Team is aware of this issue and they are working on fixing it as quickly as possible. Please avoid reinstalling the app in the meantime, as your game progress and purchased items will be lost.

Thank you for your patience.

 

Question: As I try to install the update from Mac App Store, it says the update is already installed. And I’m stuck in the loop with the update message. What should I do?

Answer: Please make sure you have the correct time and date settings on your device and that you have at least 1.6 GB free in order to be able to download this update. You can learn more about how to manage your device’s storage here.

Then, try to update the app as follows:
1) From the home screen, tap “App Store.”
2) Go to the Updates page.
3) Locate The Secret Society - Hidden Mystery and tap “Update.”

You may also need to reboot your device and perform the instructions above again.

Should the issue persist after following these steps, please contact our Support Team at support@g5e.com with the detailed description of your issue.

 

Question: How can I request a refund for the purchase I didn’t receive?

Answer: You can request a refund for your purchase in the following way:

  • Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)
  • Tap on the  “Report a Problem” link in the receipt.

Or you can do it following the next steps:

  • Open the App Store app
  • Click “Support” on the right under Quick Links
  • Then click “Contact Support” on the left
  • Click on the “Get Started” button
  • Click on “Purchases, Billing, and Redemption”
  • Click “Mac App Store account billing”
  • Then click “Continue”
  • Choose the option – “Talk to Apple Support Now”, “Schedule a Call”, or “Chat”.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

 

Question:     I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer:       Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is a substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.

Sorry for the inconvenience.

 

Question:     I was charged twice. What should I do?
Answer:       Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free.
If you have been charged twice for the unlock of the same application from the same account, please, contact Mac App Store Support directly and fill in the form there, as this issue is out of control of G5 Entertainment.

 

Question:     Where can I find the folder with save files for the game?
Answer:       You can find the folder with save files in the following way:
  1. Open the folder "Finder" on your Dock.
  2. Choose the user's name.
  3. Open the folder "Library".
  4. Find the folder with the Application name containing your save files.
 
Question:      I encounter difficulties with launching the game from the account with restricted rights. What should I do?
Answer:        You can try to add xpromo.g5e.com in the list of unrestricted websites. 

You can follow the instruction below:
  1. Go to System Preferences.
  2. Select Parental Controls.
  3. Sign in the user name and password.
  4. Click on "Website Restrictions".
  5. Select "Allow access to only these websites".
  6. Add xpromo.g5e.com to the list.
  7. Press "OK" and start the game once again.

Please, have a look at the screenshot with a Parental Controls screen.

  
Question:     I want to switch to another language in the game on my MAC. How can I do it?

Answer:        Please pay attention that our games run on the language selected in the system.
To change one language for another you want follow the instruction please:

  1. Choose "System Preferences" in the dock (icon with gears).
  2. Click on "Languages and text".
  3. Choose the language you want and move it to the top of the column.

 

Question:  Where can I find Unicorn Blood?

Answer: Please be informed that you can find Unicorn Blood in Witch's Hut starting from the Detective level or you can get it as a gift from a friend.

 

Question: I need to get Carrots to research Illusionist's Room. What should I do?

Answer: Please note that you can find carrots in the Eastern Bazaar picture, you can get them as a reward for completing certain collections, you can get them as a gift or you can purchase them.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

 

Question: What does hiring a Friend mean? How do I hire a Friend?

Answer: Please note that the Friend you’re hiring will help you in the next location you will open. Every player has randomly been given a profession and it influences the way this player can help you. You can check your Friends' professions under their info tab. Keep in mind that you can hire any friend once a day for free.  As your Reputation grows, you can "hire" more Friends to help you in different locations.

To hire a Friend please tap the Hire button on the player’s avatar in the Friend’s tab.

 

Question: How can I help my Friends?

Answer: You can send gifts to your Friends, charge their statuettes and give Hints to them on different locations.

Keep in mind that you can give a Hint to your friend in the following way:

  1. Go to Friends menu. Tap Friends tab.
  2. Choose a Friend you would like to visit and tap Visit.
  3. Tap any magic picture available.
  4. Confirm your choice in the screen that appears.

You can also send gifts to your friends in the following way:

  1. Tap "Friends".
  2. Tap "Send a gift".
  3. You will see your friend's wish list at the top of the screen. You can choose any item from your inventory below and send it.

Please follow the steps below to charge statuettes for your Friend:

  1. Go to Friends menu. Tap Friends tab.
  2. Choose a Friend you would like to visit and tap Visit.
  3. Tap the statuette you would like to charge.
  4. Confirm your choice in the screen that appears.

 

Question: I can’t find an item at the location indicated in its description! The item is not displayed in To be Found Tab. What should I do?

Answer: Please be informed that on different mastering levels there are different lists with objects to find. The item you are concerned about can be found at the same location but with higher level of mastering. Please continue playing the game and you will find the item.

 

Question: Where can I find Fireflies to play the Night Garden location?

Answer: Please be informed that you can find Fireflies in the Palatial Office picture. You also get them as a reward for visiting your Friend’s game once a day and from Friendliness statuette.

 

Question: I used Weight and it didn't restore my energy! What should I do?

Answer: Please be informed that Weights are not meant to increase your energy level as they restore Strength. Note that as you tap any item in your inventory a small screen appears describing the item itself and its purpose in the game.

 

Question: What are Strength and Reputation used for?

Answer: Please note that Strength is similar to Energy required for performing actions in your Friend's game. You can charge statuettes for your friends or leave them Hints in different locations. For each action you get +10 points to your Reputation which displays the level of your social activity. As your Reputation grows, you can "hire" more Friends to help you in different locations.

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