Survivors: the Quest®

Question: I am experiencing some technical problems with the game. What should I do?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible

Question:
   How can I request a refund for the purchase I didn’t receive?

Answer:     You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)

• Tap on the  “Report a Problem” link in the receipt.

 

Or you can do it following the next steps:

• Open the App Store app

• Click “Support” on the right under Quick Links

• Then click “Contact Support” on the left

• Click on the “Get Started” button

• Click on “Purchases, Billing and Redemption”

• Click “Mac App Store account billing”

• Then click “Continue”

• Choose the option – “Talk to Apple Support Now”, “Schedule a Call”, or “Chat”.

 

Question:    I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer:      In order to restore your game progress, please log into your G5 friends account. You can do it in the following way:

- In the game please tap the 'Friends' icon in the bottom of the screen.

- In a new window tap 'My Profile' in the very bottom of the screen. 

- Tap 'Change Player' link under the avatar.

- In a new window log in with your nickname and password you used in your old game.

   

Question:     I want to switch to another language in the game on my MAC. How can I do it?

Answer:        Please pay attention that our games run on the language selected in system.
To change one language for another you want follow the instruction please:

  1. Choose "System Preferences" in dock (icon with gears).
  2. Click on "Languages and text".
  3. Choose the language you want and move it to the top of the column
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