Doomsday Preppers™

Question:    I don’t want to lose my progress and the items if I reinstall the game. How can I back up my game progress?

Answer:     Notice that the game has a feature allowing you to store the save file of the game on your Facebook account. When you log in to your Facebook account within the game, your game progress saves automatically every time you have stable internet connection. This allows you to restore your game progress and purchased items in case you reinstall the game.

In order to link your game to your Facebook account, please perform the following steps:

  1. Launch the game.
  2. Tap the Menu button.
  3. Tap “Log in” next to the Facebook icon.
  4. Log in to your Facebook account.
  5. Tap “Log in”.
  6. Tap “Install”.

 If you want to start a new game without reinstalling it, please go to the Menu and tap “Log out” next to the Facebook icon.

 In case you have reinstalled the game and want to upload your previous game progress, please do the following:

  1. Launch the game.
  2. Tap the Menu button.
  3. Tap “Log in” next to the Facebook icon.
  4. Log in to your Facebook account.
  5. Tap “Log in”.
  6. The window “Choose Saved Game” appears.
  7. Tap “Load” to upload your previous game progress or “Cancel” if you don’t want to continue your previous game

 

Question: I cannot visit my friends. My friends have disappeared. What should I do?

Answer: 
Please be informed that our Technical team is aware of this issue and they are doing their best to isolate and fix it. We are thankful for your patience and understanding while we address this problem.

 
Question:     I have questions regarding Payments. What should I do?
Answer:        If you´re having problems with payments, please contact Amazon Appstore Customer Service.
In spite of our willingness to help, we won´t be able to assist you in such requests since Amazon Appstore issues are not connected with our games and are to be resolved by Amazon Appstore Customer Support specialists.

 

Question:     How can I speed up game downloading?
Answer:       Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for game downloading because there are restrictions on size of downloading files while using 3G connection. These restrictions can be specified within your mobile service provider.
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