Question: I’m in chapter 4 trying to solve a circular puzzle, but some puzzle pieces are missing. As I attempt to go back to find the rest of them and press the Back button to exit the puzzle, nothing happens and I’m stuck on it. What should I do?
Answer: We’ve released an update with the fix which is already available on the store. As the update is installed on your device, please launch the game and create a new player’s profile to overcome the issue.
We understand the inconvenience of starting the game from scratch, but unfortunately it is the only way to eliminate the problem you’ve experienced. We are sorry for that.
Question: I have already played this game on my previous device and now I’ve got a new phone. How can I transfer the game progress I’ve already made to it?
Due to certain technical reasons it is impossible to transfer your game progress from one device to another. Please be informed that we create separate applications for different platforms and even devices in order to provide the best possible experience to the players on each platform. There is substantial amount of work associated with producing a version for this or that device- the screen dimensions, the size of the screen, and the controls are different, and there is a lot of work that goes into redesigning and adapting the user interface. This needs to be done to ensure the best possible experience for the players, and that's why for now we stick to the business model where there is a separate application for each platform.
Sorry for the inconvenience.
I have questions regarding Payments. What should I do?
If you´re having problems with payments, please contact Amazon Appstore Customer Service through the https://developer.amazon.com/help/contact-us.html
In spite of our willingness to help, we won´t be able to assist you in such requests since Amazon Appstore issues are not connected with our games and are to be resolved by Amazon Appstore Customer Support specialists.
How can I speed up game downloading?
Answer: Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for game downloading because there are restrictions on size of downloading files while using 3G connection. These restrictions can be specified within your mobile service provider.