The Secret Society® - Hidden Mystery

Question: When I try to visit a friend or send them a gift, I get a message " Please wait" and after a while, I get an error message "Failed to connect to the server". What should I do?

Answer: Please be informed that our Technical Team is aware of this issue and they are working on fixing it as quickly as possible. Please avoid reinstalling the app in the meantime, as your game progress and purchased items will be lost.

Thank you for your patience.

 

Question: I'm currently running Windows 8.1 on my PC and I can't update my game to the 1.26.2600 version. What should I do?

Answer: Please be informed that starting from the 1.26.2600 game version the game requires Windows 10 or later. We are always striving to improve our games and new game features are becoming more and more demanding of system requirements that is why the minimum required firmware version is Windows 10.

 

Question: My game is in English and I would like to change the language of the game. How can I do that

Answer: The game is using the language that is set as default for your OS. To change the language, please set another language as default in your OS language settings:

  • Go to Start > Settings > Time & language > Region & language.
  • Choose one of your languages and then select Options.
  • Select Download from the Download language pack option.
  • Once the language pack is installed, select back.
  • Choose one of your languages that reads Language pack installed and then select Set as default to make that language the Windows 10 display language.
  • You may need to restart your system to apply the changes.

 

Question: As I try to open the game I get the error message: 'The Secret Society Hidden Mystery is currently not available to you, go to the Store'. What should I do?

Answer: Please be informed that our Technical Team is aware of this problem and they are currently working out the solution for it. Please avoid reinstalling the app in the meantime, as your game progress and purchased items will be lost.

Thank you for your patience.

 

Question: As I try to install the update from Windows Store, it says the update is already installed. And I’m stuck in the loop with the update message. What should I do?

Answer: Make sure you have a stable internet connection and try performing the steps below to overcome this issue.

If you have Windows 8.1:

  • Open the Store app on your device.
  • Hover your mouse cursor on the right edge of your screen to make the Charms Bar appear (you can also do it by simultaneously pressing WIN+C buttons on your keyboard).
  • Select Settings.
  • Select App Updates, and then click Check for Updates.
  • Install The Secret Society if it is on the list. 

If you have Windows 10:

  • Open the Store app on your device.
  • Click My Profile icon (near Search bar).
  • Choose Downloads and Updates.
  • Click Check for updates.
  • Install The Secret Society if it is on the list.

If the issue persists after these actions, you can reach our Customer Support Team at support@g5e.com. Please don’t forget to include your device model, Windows version, and the detailed description of your issue in your request ticket.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

 

Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer: Due to certain technical reasons it is impossible to transfer your game progress from one device to another. In case you reinstall the app, your game progress and purchased items are lost.

 

Question:  When I try to visit a friend or send them a gift, I get an error message "Please wait" and after a while, I get a message "Failed to connect to the server". What should I do?

Answer: Please be informed that our Technical Team is aware of the issue and they are working on fixing it as quickly as possible. Thank you for your patience.

Please avoid reinstalling the app, as your game progress and purchased items will be lost.

 

Question: After upgrading my system to Windows 10 version, my game doesn't launch. What should I do?

Answer: Please be informed that our Technical Team is currently working on isolating the problem and fixing it. We would appreciate if you are able to help us and provide with some additional information to speed up the fixing process such as your device characteristics and the date of upgrading your system. We are thankful for your patience and will do our best to find a solution as soon as possible.

 

 Question:  When I launch the game, the loading screen appears for a few seconds and then the app shuts down. What should I do?

 Answer:    Our Team is aware of the issue and we are working on fixing it. We will inform you once we have any updates on this matter. Please avoid reinstalling the app, as your game progress and purchased items will be lost.

Thank you for your patience.

 

QuestionWhen I try to send a gift to my friend, I am unable to see his/her wish list. What should I do?

Answer: We are experiencing technical issues with our Wish List functionality. The team is working to resolve them as quickly as possible. Thank you for your patience.

  

Question:  Where can I find Unicorn Blood?

Answer: Please be informed that you can find Unicorn Blood in Witch's Hut starting from the Detective level or you can get it as a gift from a friend.

 

Question: I need to get Carrots to research Illusionist's Room. What should I do?

Answer: Please note that you can find carrots in the Eastern Bazaar picture, you can get them as a reward for completing certain collections, you can get them as a gift or you can purchase them.

 

Question: I am experiencing some problems with the game. Should I reinstall it?

Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.

If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.

 

Question: How can I help my Friends?

Answer: You can send gifts to your Friends, charge their statuettes and give Hints to them on different locations.

Keep in mind that you can give a Hint to your friend in the following way:

  1. Go to Friends menu. Tap Friends tab.
  2. Choose a Friend you would like to visit and tap Visit.
  3. Tap any magic picture available.
  4. Confirm your choice in the screen that appears.

You can also send gifts to your friends in the following way:

  1. Tap "Friends".
  2. Tap "Send a gift".
  3. You will see your friend's wish list at the top of the screen. You can choose any item from your inventory below and send it.

Please follow the steps below to charge statuettes for your Friend:

  1. Go to Friends menu. Tap Friends tab.
  2. Choose a Friend you would like to visit and tap Visit.
  3. Tap the statuette you would like to charge.
  4. Confirm your choice in the screen that appears.

 

Question: What does hiring a Friend mean? How do I hire a Friend?

Answer: Please note that the Friend you’re hiring will help you in the next location you will open. Every player has randomly been given a profession and it influences the way this player can help you. You can check your Friends' professions under their info tab. Keep in mind that you can hire any friend once a day for free.  As your Reputation grows, you can "hire" more Friends to help you in different locations.

To hire a Friend please tap the Hire button on the player’s avatar in the Friend’s tab.

 

Question: I can’t find an item at the location indicated in its description! The item is not displayed in To be Found Tab. What should I do?

Answer: Please be informed that on different mastering levels there are different lists of objects to find. The item you are concerned about can be found at the same location but with a higher level of mastering. Please continue playing the game and you will find the item.

 

Question: Where can I find Fireflies to play the Night Garden location?

Answer: Please be informed that you can find Fireflies in the Palatial Office picture. You also get them as a reward for visiting your Friend’s game once a day and from Friendliness statuette.

 

Question: I used Weight and it didn't restore my energy! What should I do?

Answer: Please be informed that Weights are not meant to increase your energy level as they restore Strength. Note that as you tap any item in your inventory a small screen appears describing the item itself and its purpose in the game.

 

Question: What are Strength and Reputation used for?

Answer: Please note that Strength is similar to Energy required for performing actions in your Friend's game. You can charge statuettes for your friends or leave them Hints in different locations. For each action you get +10 points to your Reputation which displays the level of your social activity. As your Reputation grows, you can "hire" more Friends to help you in different locations.

 

Question: I cannot post my achievements to Facebook. What should I do?

Answer: When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that, the achievement should be posted to your wall.
Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience.

 

Question:     The game doesn’t run after installation or shuts down during play.

Answer:        Please try to restart the app. You can do it in the following way:

  1. Launch the game.
  2. Swipe the game screen down.
  3. When the game screen becomes small, drag it down to the bottom of your device screen.
  4. Start the game once again.

 

Question:  How do I reinstall the app?

Answer:  Please follow the instruction below to do this:

  1. Go to the Main Screen of your device.
  2. Swipe the game icon up.
  3. Choose "Delete" in the lower left corner of the screen.
  4. Tap "Delete".
  5. Go to Windows Store and download the game again.
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