Hidden City®: Mystery of Shadows

Question: I did not receive the purchase in the game. What should I do?

Answer: Please be informed that our Technical Team is currently working on isolating the problem and fixing it. We would appreciate if you are able to help us and provide with some additional information to speed up the fixing process. Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible. We are thankful for your patience and will do our best to find a solution as soon as possible.

 

Question:     The game doesn’t run after installation or shuts down during play.

Answer:        Please try to restart the app. You can do it in the following way:

1. Launch the game.

2. Swipe the game screen down.

3. When the game screen becomes small, drag it down to the bottom of you device screen.

4. Start the game once again.

 

Question:  How do I reinstall the app?

Answer:  Please follow the instruction below to do this:

1. Go to the Main Screen of your device.

2. Swipe the game icon up.

3. Choose "Delete" in the lower left corner of the screen.

4. Tap "Delete".

5. Go to Windows Store and download the game again.

 

Question:  I have a question regarding my purchase. What should I do?

Answer:  Please be informed that for any kind of replacing/payment issues, you should contact Windows Store Support directly, as this issue is out of control of G5 Entertainment.

 

Question: I cannot post my achievements to Facebook. What should I do?

Answer: When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.
Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience.

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