Mahjong Journey® Theme

Question: I am trying to download the application, but I get 'error 905'. What should I do?

Answer: In order to overcome the issue you need to update your Google Play Store app. You can do it in the following way:

  1. Select "Settings".
  2. Go to ‘Applications’.
  3. Select the "Google Play Store" app.
  4. Select "Uninstall updates".
  5. Restart your device
  6. Launch the Google Play Store app and it will automatically update itself.

 

Question:     The application doesn’t run after installation or shuts down during play.

Answer:       To ensure optimal performance of the app, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.

 

Question:        Having installed the recent update of the application it does not launch smoothly. What should I do?

Answer:          After you have installed the update, it is recommended that you force close the application and restart it.

You can do it in the following way:

Tap "Settings" on your top screen.

Choose "Applications".

Go to "Manage applications".

Choose the game you need.

Tap "Force close" button.

Tap the game icon in App´s folder to restart the application.

 

Question:       I cannot download the application. It keeps saying “Download unsuccessful”. What should I do?

Answer:         If you receive a "Download unsuccessful" message when attempting to download an application, try the following troubleshooting steps to resolve the issue:

Restart your phone and then try downloading the app again.

Check if your internet connection is stable (contact your mobile service provider if you aren't connected).

Try downloading the application again after a while.

In case you still download the application, you need to contact Google Play Help Center, as the problem is not likely caused by the application and should be forwarded to the Google Play help Center which is in charge of suchlike issues.

 

Question:      I´ve downloaded the app from Google Play and after I launched it, it keeps on Splash screen saying "downloading game data" with progress bar. Why does it happen?

Answer:       Once you´ve downloaded the game from Google Play and launched on the device, it starts downloading additional game data. Downloading game data is a process of resuming additional data. We use downloading game data because there are game´s size restrictions on Google Play. Also there is limit on some devices in size of downloading data. We want every customer to play our games in best quality regardless the device they use. Our games provide a good set of hi-res graphics that´s why downloading game data may take some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection or a high-speed data plan. Also you need to have enough memory on your device for successful downloading game data.

 

Question:        Downloading process takes much time, progress bar doesn´t move. I think its stuck. What am I to do?

Answer:          In rare cases depending on connection stability downloading process may stuck. Check your Internet connection, probably you are out of Wi-Fi zone or the speed has become too slow. In case everything is ok with Internet connection try to restart downloading game data.

If the game stopped downloading, you may try to force stop this downloading.

You can do it in the following way:

 

Tap on "Settings" on your top screen.

Choose "Applications".

Go to "Manage applications".

Choose the game you need.

Tap on "Force close" button.

Also it is recommended that you clear data of the application and uninstall it.

You can do it in the following way:

 

Tap on "Settings" on your top screen.

Choose "Applications".

Go to "Manage applications".

Choose the game you need.

Tap on "Clear data" button, then "Uninstall".

Then you are to reinstall the application. Follow the instruction to do this:

 

Find the application on Google Market.

Tap on "Install".

Tap on "Accept permission".

Choose "OK", " Install".

You will see the message: "Your item will be downloaded".

The game will appear in the folder "Applications".

 

Question:       How can I speed up downloading app data?

Answer:         Downloading of the app is not an immediate process; it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for downloading game data or a high-speed data plan. While choosing data plan also point out its included traffic amount. Our games provide a good set of hi-res graphics that´s why downloading game´s data size may be large. It´s preferable to use unlimited data plan or plan with lots of traffic included in it.

 

Question:       I experience problems with download or installation of the application. What should I do?

Answer:         If you´re having problems with downloads or installs, please contact the Google Play team through the Google Play Help Center and user forum.

In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play issues are not connected with our games and are to be resolved by Google Play support specialists.

 

Question:      I experience problems with accessing Google Play. What should I do?

Answer:        If you´re having problems with Google Play access, please contact the Google Play team through the Google Play help Center and user forum.

In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play Store issues are not connected with our games and are to be resolved by Google Play support specialists.

 

Question:    I experience problems with finding applications. What should I do?

Answer:      If you´re having problems with finding applications, please contact the Google Play team through the Google Play help Center and user forum.

In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play issues are not connected with our games and are to be resolved by Google Play support specialists.

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