Mahjong Journey®

Question: My game freezes on G5 Games splash when I try to open it. What should I do?

Answer: Please be informed that we’ve fixed this issue. Try to clear your browser cache and launch the game to overcome this issue. If the problem persists, please contact our Support Team at support@g5e.com

 

Question:     The game does not run after installation or shuts down during play.

Answer:        To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.

 

Question: My game does not load. It stays on the loading screen. What should I do?

Answer: Please make sure you have a stable Internet connection and leave the game on the loading screen for a while. The game will download the update for some time. It may take several minutes to load it. Once the download is complete, the game app will start normally. If the problem persists, please contact us.

 

Question: Upon launching the app, my game crashes. What should I do?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

 

Question: How can I request a refund for the purchase I did not receive?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

 

 Question:     I cannot post my achievements to Facebook. What should I do?

Answer:       When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that, the achievement should be posted to your wall.

Apparently, Facebook is experiencing some problems now. I hope that this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience. 

 

Question:   I received new Christmas update. Where can I find snowflakes?

Answer:  Please be informed that in order to play special Christmas levels you need to have certain amount of snowflakes for each five levels. If you tap to play the level, the game prompts you that you have no snowflakes and you can find them in the main map of levels. 

Please tap "Open the map of levels", the game brings you to the current part of levels you are playing on. Then tap on the snowflake image in the lower part of the event icon and the game will show you the levels that give you the snowflakes after completing them. 
These levels are marked with snowflake image. You can win 1, 3 or 5 snowflakes, if you finish the level with 1, 2 or 3 stars.

Please note that when you gather all snowflakes available on offered section, you should spend them. After you spend all snowflakes for completing Christmas locations, the game offers you other levels where you can win them.

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